RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
WIZO Goldie (GC) Terms and Conditions for Donating
All pricing and transactions on this website are stated in Australian Dollars (AUD).
Donations by individuals can be made in the form of one-off donations, regular donations or
bequests. Donations to WIZO Goldie (GC) will be forwarded to WIZO Australia for general
distribution, unless a donation is designated to a specific project.
WIZO Australia will provide official receipts for approved donations of $2.00 or more.
This website is enabled for online donations using a secure donation server. However,
despite the security on the website, you should be aware that there are risks in transferring
information across the Internet.
General Terms & Conditions
WIZO Goldie (GC) respects the privacy of all individuals, companies and community
organisations who donate money, goods and/or time to us. Personal information gathered
through donations is entered into a secured database for receipting purposes. WIZO Goldie
(GC) will collect, use and disclose personal information in accordance with our privacy
policy.
All pricing and transactions on this website are stated in Australian Dollars (AUD).
Donations by individuals can be made in the form of one-off donations, regular donations or
bequests. Donations to WIZO Goldie (GC) will be forwarded to WIZO Australia for general
distribution, unless a donation is designated to a specific project.
WIZO Australia will provide official receipts for approved donations of $2.00 or more.
This website is enabled for online donations using a secure donation server. However,
despite the security on the website, you should be aware that there are risks in transferring
information across the Internet.
General Terms & Conditions
WIZO Goldie (GC) respects the privacy of all individuals, companies and community
organisations who donate money, goods and/or time to us. Personal information gathered
through donations is entered into a secured database for receipting purposes. WIZO Goldie
(GC) will collect, use and disclose personal information in accordance with our privacy
policy.
Our Privacy Policy
WIZO Goldie Privacy Policy
WIZO Goldie collects personal information – such as names, addresses, email and
telephone numbers that is necessary for its activities including:
Establishing your membership status
Administering and managing membership and subscription transactions
Responding to your enquiries
Keeping you informed of upcoming events, promotions, and new information
Payment (events) or donation information (e.g. for donations or purchases) payment
details will be handled securely by our payment processor, and we will only retain
minimal information necessary for our records.
Other information you choose to provide via contact forms, volunteer applications,
subscription forms, or feedback forms.
This information is collected in a number of ways:
Via your completion of a membership or subscription form, or by completion of forms
such as this.
Your contact with us by telephone, mail, at a seminar or meeting, or electronic mail or
online enquiries.
WIZO Goldie will not use, sell, rent, share or disclose any information about you.
You can request not to receive further information, and can contact us via email at
wizogoldie@wizoaustralia.org.au
WIZO Goldie collects personal information – such as names, addresses, email and
telephone numbers that is necessary for its activities including:
Establishing your membership status
Administering and managing membership and subscription transactions
Responding to your enquiries
Keeping you informed of upcoming events, promotions, and new information
Payment (events) or donation information (e.g. for donations or purchases) payment
details will be handled securely by our payment processor, and we will only retain
minimal information necessary for our records.
Other information you choose to provide via contact forms, volunteer applications,
subscription forms, or feedback forms.
This information is collected in a number of ways:
Via your completion of a membership or subscription form, or by completion of forms
such as this.
Your contact with us by telephone, mail, at a seminar or meeting, or electronic mail or
online enquiries.
WIZO Goldie will not use, sell, rent, share or disclose any information about you.
You can request not to receive further information, and can contact us via email at
wizogoldie@wizoaustralia.org.au
Refund Policy
WIZO Goldie (GC) Refund Policy
Donations
Because our work often relies on charitable donations, please carefully check the amount
before submitting your donation. We are only able to offer refunds under the following limited
circumstances:
If there was a processing error when submitting your donation (for example, our
payment system malfunctioned);
If you requested cancellation of a recurring donation and the cancellation did not take
effect correctly;
In other exceptional circumstances at our discretion.
If a refund is approved, any receipt or tax-deductible voucher associated with the refunded
donation will become invalid and must be destroyed, as the donation no longer stands.
General rules
Donations and recurring donations
We will refund if there was a system error with the donation processing
We will refund if the recurring donation did not cancel correctly when requested
Contact for Refunds
To request a refund,whether for a donation, goods or services contact us at:
wizogoldie@wizoaustralia.org.au
Please include your order/donation reference, the date, amount and reason for the request.
Donations
Because our work often relies on charitable donations, please carefully check the amount
before submitting your donation. We are only able to offer refunds under the following limited
circumstances:
If there was a processing error when submitting your donation (for example, our
payment system malfunctioned);
If you requested cancellation of a recurring donation and the cancellation did not take
effect correctly;
In other exceptional circumstances at our discretion.
If a refund is approved, any receipt or tax-deductible voucher associated with the refunded
donation will become invalid and must be destroyed, as the donation no longer stands.
General rules
Donations and recurring donations
We will refund if there was a system error with the donation processing
We will refund if the recurring donation did not cancel correctly when requested
Contact for Refunds
To request a refund,whether for a donation, goods or services contact us at:
wizogoldie@wizoaustralia.org.au
Please include your order/donation reference, the date, amount and reason for the request.
